Introduction
We built OneNeural to give enterprises trustworthy, adaptive AI systems. Protecting the data that powers those systems is a responsibility we take seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
What We Collect
- Account and contact details you choose to share with us, such as name, email address, and company information.
- Usage insights about how you navigate our products, limited to aggregated telemetry that helps us improve reliability and performance.
- Support conversations when you reach out to our team for help or feedback.
We do not sell personal information. We only retain the minimum data required to deliver and support our services.
How We Use Information
We process data to deliver functionality, maintain security, and provide the support you request. Typical examples include:
- Authenticating you and your teams when logging in.
- Monitoring platform health, latency, and error rates.
- Responding to help-desk tickets and product feedback.
Where we rely on partners (for example, cloud hosting or observability tooling), we bind them by contract to match our privacy and security standards.
Your Controls
- You can request access, updates, or deletion of your personal information at any time by emailing privacy@oneneural.ai.
- You can opt out of product marketing messages by using the unsubscribe link in any email or contacting our team directly.
- Enterprise agreements always supersede this document and may provide additional controls.
Data Security
OneNeural implements defense-in-depth measures including encryption in transit and at rest, private network peering options, role-based access controls, and red-team exercises. Incident response plans are rehearsed regularly. If a breach ever affects your data, we will notify the designated contacts without undue delay.
Cross-Border Transfers
OneNeural may process information in the United States, the European Union, or other regions where we or our suppliers operate. We use standard contractual clauses and regional isolation to maintain compliance.
Updates
We may revise this Privacy Policy from time to time to reflect new features or regulations. When material changes occur, we will notify administrators through email or in-product messaging. The "last updated" date at the top of this page always reflects the current version.
If you have any questions about privacy at OneNeural, contact us at privacy@oneneural.ai.